Privacy policy
Calmnerva Privacy Policy
Last updated: May 20, 2026
Calmnerva operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the "Services"). Calmnerva is powered by Shopify, which enables us to provide these Services. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase from www.calmnerva.com or otherwise communicate with us. If anything here conflicts with our Terms of Service, this Privacy Policy governs how we handle your information.
By using our Site, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect or Process
"Personal information" means data that identifies or can reasonably be linked to you. It does not include de-identified or aggregated data. Depending on how you interact with our Services and where you live, we may collect:
Contact details — name, billing and shipping address, phone number, and email address
Financial information — credit/debit card or payment details, transaction information, payment confirmation
Account information — username, password, preferences, settings
Transaction information — items viewed, added to cart, purchased, returned, or exchanged
Communications — messages you send to customer support
Device and usage information — browser type, IP address, device ID, pages visited, interaction data
Personal Information Sources
We collect information:
Directly from you when you create an account, make a purchase, or contact us
Automatically through cookies and similar technologies when you use the Services
From service providers who assist with payments, shipping, analytics, and marketing
From partners or other third parties as permitted by law
How We Use Your Personal Information
We use personal information to:
Provide, tailor, and improve our Services – process orders, payments, shipping, returns, and personalised recommendations
Market and advertise – send promotions, email or SMS updates, and display ads for Calmnerva products on our Site and other platforms
Ensure security and fraud prevention – authenticate accounts, detect fraudulent activity, and protect our users and Services
Communicate with you – offer support, respond to inquiries, and maintain our customer relationship
Comply with legal requirements – respond to lawful requests or obligations
How We Disclose Personal Information
We may share your information:
With Shopify, vendors, and third parties who perform services on our behalf (IT, payment, shipping, analytics)
With business and marketing partners to advertise Calmnerva products; they will use your data under their own privacy policies
When you consent or direct us to share data
With affiliates or within our corporate group
As part of a business transaction, legal obligation, or to protect rights and safety
Relationship with Shopify
Our Site is hosted by Shopify, which collects and processes information about your use of the Services to provide and improve its platform. For details, visit the Shopify Consumer Privacy Policy and Shopify Privacy Portal.
Cookies and Tracking Technologies
We use cookies and similar technologies to operate and improve our Services.
Shopify Cookies — these enable essential site functionality including cart, checkout, session management, and analytics.
Advertising and Analytics Cookies — we use cookies and tracking technologies from Google and Meta (Facebook and Instagram) to measure performance, personalise content, and deliver relevant ads.
You can disable cookies in your browser settings, though some features may not function properly.
We honor the Global Privacy Control (GPC) signal to opt out of certain tracking or advertising uses.
Children's Data
Our Services are not directed to children under the age of 16, and we do not knowingly collect their information.
Security and Retention
We follow industry-standard safeguards to protect your information, including SSL encryption and PCI-DSS compliance for payments. We retain personal information only as long as necessary to fulfil our obligations or comply with law.
Your Rights and Choices
Depending on where you live, you may have rights to:
Access / Know — request a copy of information we hold about you
Delete — ask us to erase your data
Correct — update inaccurate data
Portability — receive or transfer your data to another controller
Opt out of sale or sharing for targeted advertising
Withdraw consent for optional processing
You can exercise these rights by emailing info@calmnerva.com. We may need to verify your identity before completing a request. We will not discriminate against you for exercising your privacy rights.
International Transfers
Your data may be transferred to and processed in countries other than your own. Where required, we rely on recognised safeguards to ensure adequate protection.
Changes to This Privacy Policy
We may revise this Privacy Policy periodically to reflect legal or operational changes. We will post updates on this page and adjust the "Last updated" date accordingly.
Contact Us
Calmnerva 📧 info@calmnerva.com
For purposes of applicable data-protection laws, Calmnerva is the data controller of your personal information.