Terms of service
Calmnerva Terms of Service
Last updated: May 20, 2026
Welcome to Calmnerva. By accessing or using our website (www.calmnerva.com) and purchasing our products, you agree to comply with and be bound by these Terms of Service. Please read them carefully before using our Services.
1. Agreement to Terms
By visiting our website, making a purchase, or interacting with our Services, you agree to these Terms of Service as well as our Privacy Policy and Refund Policy. If you do not agree with these terms, please refrain from using our website or making a purchase.
2. Product Information
Descriptions & Accuracy We make every effort to display product details and images as accurately as possible. However, slight variations may occur due to differences in device screens and lighting.
Availability All items are subject to availability. We may update, limit, or discontinue any product at any time without notice.
Pricing Prices are listed in your local currency and may change without prior notice. We reserve the right to correct any pricing or typographical errors at any time.
3. Orders and Payment Policy
Order Acceptance All orders are subject to acceptance by Calmnerva. We reserve the right to cancel or refuse any order for any reason, including suspected fraud, stock unavailability, or incorrect pricing.
Payment Policy Payment is due at checkout. We accept the following secure payment methods:
Shop Pay, PayPal, Apple Pay, Google Pay, Visa, Mastercard, American Express
All transactions are processed securely through Shopify Payments or our approved third-party payment providers. Your payment information is encrypted and never stored on our servers.
Taxes & Duties International orders may be subject to customs duties, taxes, or import fees imposed by your local authorities. These charges are not included in product prices and remain the responsibility of the customer.
Order Confirmation Once your order is placed you'll receive a confirmation email. When your order ships a tracking number will be emailed to you.
4. Shipping and Delivery
Processing Time Orders are dispatched within 1–2 business days of payment confirmation.
Delivery Time Delivery typically takes 3–7 business days depending on your location.
Risk of Loss All shipments include tracking. Once an item is handed to the carrier, risk of loss transfers to the customer.
5. Returns and Refunds
Calmnerva offers a 180-day money-back guarantee on all products. If you don't feel a meaningful difference in your sciatic nerve pain within 180 days of purchase, contact us at info@calmnerva.com and we'll refund every dollar. No forms. No receipts. No questions asked.
For damaged or incorrect items, Calmnerva covers all replacement costs.
Refunds are issued to your original payment method within 3–5 business days of your request.
6. Product Use
Calmnerva Sciatic Relief Cream is a topical product intended for external use only. Please follow all usage instructions provided with the product. We are not responsible for any adverse reactions resulting from misuse or failure to follow instructions. Consult your healthcare provider before use if you are pregnant, nursing, or taking prescription medications.
7. Limitation of Liability
Our products and Services are provided "as is." To the fullest extent permitted by law, Calmnerva shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability shall not exceed the purchase price of the product in question.
8. Intellectual Property
All website content — including text, images, graphics, and logos — is the exclusive property of Calmnerva and protected by copyright and trademark law. No portion of this site may be reproduced or distributed without written permission.
9. Privacy
Please review our Privacy Policy to understand how we collect, use, and safeguard your personal information, including our use of cookies from Meta, Google, and other partners.
10. Modifications
We reserve the right to modify these Terms of Service at any time. Any updates will be posted here with a revised "Last updated" date. Continued use of our website constitutes acceptance of those updates.
11. Governing Law
These Terms are governed by and construed in accordance with applicable laws, without regard to conflict-of-law principles.
12. Contact
Calmnerva 📧 info@calmnerva.com Available 24/7 — we respond within 24 hours.